RTA Introduces Zero Waiting Time for 82 Services in Dubai

 Dubai’s Roads and Transport Authority (RTA) has revolutionized service delivery by implementing new measures that eliminate waiting times for 82 services across the city. This initiative is part of RTA’s comprehensive 360 Services Policy, aimed at enhancing accessibility and streamlining processes through digital transformation.

With the introduction of digital and self-service models, services that once required in-person visits can now be accessed remotely, resulting in a remarkable 96 percent improvement in service accessibility. Notably, 63 services no longer require any physical visits, allowing residents and visitors to complete their transactions with ease from their homes or offices.


A significant aspect of this transformation is the increase in service availability via digital channels, with 61 percent of services now accessible through various online platforms. This shift has contributed to a highly efficient system, reducing delays and enhancing overall user satisfaction. As a result, RTA has achieved an impressive 98.9 percent customer happiness index score, reflecting the success of these initiatives.

Mattar Al Tayer, Director General and Chairman of the Board of Executive Directors of RTA, highlighted the authority’s collaboration with 32 partners across the public and private sectors to achieve seamless service integration. In 2024, this collaboration led to the enhancement of 71 services, which can now be accessed without prior requirements, ensuring a smoother experience for users.

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